Frequently Asked Questions

You can find quick answers to any questions you may have below.

1. Which countries do you ship to?

We ship primarily to Poland and Germany, and also deliver to all European countries through our trusted logistics partners.

2. How much is the shipping cost?

We offer free shipping on all orders. There are no additional charges.

3. What payment methods do you accept? Is it secure?

We accept credit and debit card payments. All transactions are processed through encrypted and secure payment systems, and your card information is never stored.

4. When will I receive my order?

Delivery time for Poland and Germany is typically 3–6 business days. Delivery times may vary for other European countries.

5. Can I return or exchange my item?

Yes. You can request a return or exchange within 30 days of receiving your order. Items must be unused and in their original condition.

6. How can I contact you?

For any questions, feel free to reach out to us:
📧 Email:info@sapienclothes.com
📞 Phone / WhatsApp: +48 789 139 059